Your pet is important to us at Houston's Fuzzy Tails Grooming Salon. Because we care about your pet's safety and wellbeing, we want to assure you that every effort will be made to make your pet's visit as pleasant as possible. Safety comes first for everyone during the grooming process, people as well as pets. You agree that you have truthfully informed Houston's Fuzzy Tails Grooming Salon if your pet has ever bitten another animal or a human, or if they have any other aggressive tendencies. You agree and understand that you will be held solely responsible for any injury, harm or damage to property caused by your pet. The grooming process might be stopped if we feel your pet's behavior is compromising their safety or ours. We will charge for the amount of the groom that has been accomplished or $35, whichever is greater.
Once a date and time for appointment is offered, we require a $35 per pet deposit to secure that offered spot. It is non-refundable in the event that you don't show up for your appointment (without prior notice) or your dog is un-groomable (for behavior or medical reasons). However, your deposit gets applied towards the total cost of groom if completed successfully. Houston's Fuzzy Tails Grooming Salon operates a strict policy on missed appointments and you agree to that if you need to change an appointment you will notify Houston's Fuzzy Tails Grooming Salon no less than 24 hours before the booked appointment. We reserve the right to cancel/reschedule your appointment if you are more than 15 minutes late to your scheduled time and you agree to pay $35 prior to your next appointment. If appointments are missed on a regular basis, pre-payment will be required.
We strive to keep a sanitary environment for all our fuzzy friends. In the event your pet has fleas or ticks, there will be a $15-25 minimum fee applied to your bill for flea and tick treatment on your pet, removal and grooming area clean up. Also as a courtesy to others, we reserve the right to reschedule your appointment and request you seek veterinarian approved flea and tick prevention medication before returning if we determine the flea and tick amount to be more than what we are able to assist with.
For your female dog's comfort and safe handling, we reserve the right to reschedule your appointment if your dog is on current heat cycle.
For matted pets, if we don't believe we can remove the mats in a reasonable amount of time or if we feel your pet will be in pain, we will not try to do so. Instead the mats will be shaved or cut off, whichever is the safest way possible. Pets with large eyes are at a greater risk of potentially getting an eye injury while de-matting the head and face area. Houston's Fuzzy Tails Grooming Salon will not be liable for any after-grooming effects of de-matting, clipping or brushing procedures, or problems uncovered on a badly matted or otherwise neglected coat including, but not limited to, skin redness, itchiness, head shaking due to hair plucking inside of ears or self-inflicted irritations from excessive external scratching or rubbing. Time and costs associated with de-matting, handling a difficult dog or one that requires extra care are unpredictable. You agree to pay the fees that may incur as a result of this. Whether a dog is matted is at the sole discretion of Houston's Fuzzy Tails Grooming Salon.
When arriving to our location via front door or drive-thru slide door, you assume responsibility of keeping your pet leashed at time of entry. Houston's Fuzzy Tails Grooming Salon will not be held responsible for pet collars/leashes not securely fastened that could result on your pet running towards the parking lot or onto the adjacent avenue.
Houston's Fuzzy Tails Grooming Salon requires rabies and bordetella vaccinations to be up to date on all pets and reserves the right to refuse to groom a pet in an unsatisfactory state, including, but not limited to, expired vaccinations, behavioral issues, fleas, ticks, other parasites or kennel cough.
At time of payment, we accept credit/debit cards and cash. Sorry, no checks. Payment is due at time of service. If payment is not received by the end of day of services provided, a fee of $10 per pet will be added to the total invoice.
If you can't pick up your pet when notified that grooming has been completed, they will be placed in a cage in order for us to continue grooming other clients, but taken out for potty breaks every 45 minutes. If you cannot pick up your pet by our closing time, you will be charged $5 for every 10 minutes past our closing time. You must arrange to have your pet picked up the same day it was groomed because Houston's Fuzzy Tails Grooming Salon is not allowed to board live animals overnight at it's facility.
You agree that Houston's Fuzzy Tails Grooming Salon may take photos or videos of your pet for portfolio, marketing and social media purposes.
Sincerely. Houston's Fuzzy Tails Grooming Salon